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Privacy Policy

Privacy Policy

This website privacy policy is for http://finaegisdmcc.com/ and offered by Finaegis DMCC. This policy governs the privacy of its users who choose to access/visit it.

The policy details the various areas where user privacy is concerned, and outlines the obligations & requirements of the users, the Website and Website proprietors. Furthermore, the way this Website processes, stores and protects user data and information is also detailed within this policy.

The Website owners may update this privacy policy from time to time. The most recent version of this policy can be found on the Website.

 

The Website

This Website and its owners adopt a practical approach to user privacy in order to ensure that the necessary steps are taken to maintain and protect the privacy of its users throughout their user-experience.

This Website complies with all Dubai national laws and requirements for user privacy.

 

Collection of Personal Data

The Website collects only the information needed in order to fulfil its stated purpose, and will not retain such information for longer than necessary.

The information collected concentrates on the user’s usage of the Website. This includes:

  • The type of device utilized by the user to access the Website;
  • The device’s operating system (e.g. IOS, Android etc.);
  • The type of connection; and
  • The respective IP address.

When the user engages with Finaegis DMCC on social media platforms, your social media username may be used so as to help us respond to your comments, feedback or enquires.

In addition, the user’s name and email address shall be used to respond to any questions the user may have, once the user completes the “Contact us” form on the Website.

 

Utilization of Information

The information collected when the user visits the Website is used to examine the user’s activity whilst on the Website.  This information is used so as to manage, maintain, improve and grow our business. It is also utilized for statistical and analytical purposes. Ultimately, this will allow the Website owners to improve customer experience.

 

The Source of the Information

We collect the user’s personal information when the user interacts with the Website, for example, when the user visits the Website or utilizes the ‘Contact us’ form on the Website. The user’s name and email address are gathered when the user completes the ‘Contact us’ form on the Website. We may also collect personal information when the user engages with Finaegis DMCC on social media, participates in any surveys initiated by the Website owners or when the user enters a prize draw or promotional competition.

The Website owners’ intention to collect and process user information through its various channels, is based on a legitimate interest aimed at improving the user’s experience and customer relations. In this regard, we conduct a ‘balancing test’ to ensure that the processing of information is necessary and that the user’s fundamental privacy rights are not outweighed by our legitimate interest of processing that information.

When we collect the user’s information from surveys and/or promotional competitions, we will always request your prior consent.

 

Email Newsletters

This Website runs a newsletter program, which aims to notify and update subscribers about the products and services offered by the owners of this Website. Users have the option to subscribe to the newsletter via an online automated process, but do so at their own discretion. In some cases, subscriptions to the newsletter may be manually administered through prior written agreement with the user.

Subscriptions are accepted and administered in compliance with the Federal Law of 2006 Electronic Commerce and Transactions. All personal details relating to subscriptions are securely held in accordance with the applicable regulations. No personal details are shared with third parties nor with companies and/or individuals outside the company, that operates this Website.

Marketing campaigns communicated to the user via email, the Website or its owners may contain tracking facilities within the actual email. Subscriber activity is therefore monitored and stored on a database for analysis and evaluation from time to time. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and regularity of activity [this is by no means a comprehensive and/or exhaustive list]. This information is used to improve future email campaigns and supply the user with more relevant content according to their individual activity.

According to the Federal Law of 2006 Electronic Commerce and Transactions, subscribers may opt-out or unsubscribe at any time through an automated system. This process is detailed at the bottom of each email campaign. If an automated opt-out/un-subscription system is unavailable, clear instructions on how to opt-outun-subscribe will be specified.

 

Social Media Platforms

Communication, outreach and actions taken through external social media platforms that this Website and its owners are participants, are fully compliant with the Terms and Conditions, as well as the privacy policies of each social media platform respectively.

It is advisable that the user’s use of social media platforms should be done wisely. The user should therefore communicate / engage through them with care, caution and due diligence, bearing in mind their own privacy and personal details. This Website nor its owners will ever ask for personal or sensitive information through social media platforms and encourages its users wishing to discuss sensitive details to contact them through direct communication channels.

This Website may use social sharing tools, which allow for the sharing of web content directly from websites to the respective social media platform chosen by the user. When utilizing social sharing tools as aforesaid, users do so at their own discretion and understand and accept that the social media platform may track and save their requests to share a website and/or link through their social media account.

 

Cookies

The user should be aware that this Website utilizes certain Tags, log files and other technologies. Please see our Cookie Policy to find out more about the cookies we use and how to manage and delete cookies. 

 

External Links

The Website may contain external web links whose privacy practices are not governed by Finaegis DMCC and may diverge from those of this Website. To this end, the Website owners encourage the user to be careful before accessing any external links and to diligently read the privacy policy of any Website he/she visits.

Users should bear in mind that they access external links at their own risk and this Website, its owners and administrators cannot be held liable for any damages or implications resulting from accessing any external links.

 

The User’s Rights

The rights available to the user are contingent on the reasoning behind the processing of information by the Website owner.

Access: the user has the right to request copies of his/her personal information from the Website.

Rectification: the user has the right to request that his/her information be rectified if inaccurate. The user also has the right to request that incomplete information held, be updated and completed.

Erasure: the user has the right to request that his/her personal information be deleted.

Withdraw Consent: when personal information is handled on the basis of the user’s consent, an individual may withdraw such consent at any time. In the event that the user no longer wants to receive any marketing material from Finaegis DMCC, the user may utilize the opt-out/unsubscribe option (such option is included in all marketing emails), or contact us on the details set out below.

Restriction: the user has the right to request that Finaegis DMCC limits the processing of your information

Objection to Processing: the user has the right to object to the processing of your personal information on legitimate grounds. However, in some circumstances Finaegis DMCC may not be able to cease utilizing the user’s personal information. In such a case, Finaegis DMCC will inform the user accordingly, together with an explanation.

Data Portability: the user has the right to request that some of his/her personal information is provided to him/her, or to another data controller, in a commonly used, electronic format.

If the user wishes to exercise any of the above rights, please contact us at info@finaegisdmcc.com

 

Security

The security of the user’s personal information is important to Finaegis DMCC. Finaegis DMCC will ensure that the appropriate technical and organisational measures are adhered to, to keep the user’s personal data confidential and secure in accordance with Finaegis DMCC internal procedures covering the storage, disclosure of and access to personal information.

 

Contact

Enquires, feedback, complaints and requests regarding this policy are welcome and should be addressed to the following email address: info@finaegisdmcc.com

 

Resources & Further Information